Authorized Subcontractors
DLH.io uses carefully vetted third-party subprocessors and subcontractors to help us host, operate, secure, and improve the DLH.io platform and website. Each provider is contractually bound to use personal data only for the purpose of providing the contracted service and to maintain appropriate security and confidentiality measures.
Current subcontractors
The table below lists the categories of services for which we use subcontractors and representative providers. The specific providers and roles may be updated from time to time. Customers are notified of material changes to subprocessors in accordance with the Data Processing Addendum.
| Service category | Purpose | Representative provider(s) |
|---|---|---|
| Cloud hosting and infrastructure | Hosting, storage, networking, and platform infrastructure | Amazon Web Services (AWS) |
| Website content management | Managing website content, blog, and marketing assets | Sanity |
| Customer relationship management and forms | Lead management, demo requests, and partner inquiries | OnePageCRM |
| Analytics and measurement | Website traffic, engagement, and campaign measurement | Google Analytics |
| Support and helpdesk | Customer support chat and helpdesk functionality | Zoho |
| Enterprise AI summarization | AI features that operate on customer data under customer instruction and DPA terms | Enterprise LLM providers under data-processing terms |
If you have questions about our subprocessors or would like additional information, please contact our customer success team at privacy@dlh.io.