Error: Failed to login using TBA
Issue
In the connection sync bridge or alert log you see the following error:
Failed to login using TBA. Error ticket# mreg71xs1dm01z6ywavme
or
java.sql.SQLException: [NetSuite][OpenAccess SDK JDBC Driver][OpenAccess SDK SQL Engine]Failed to login using TBA. Error ticket# mreg71xs1dm01z6ywavme[232]
Environment
Utilizing the following configuration or setup:
Connector: NetSuite SuiteAnalytics
Root Cause
One of the following is most likely the cause of this issue:
- Usually due to the TBA access not enabled or using an integration that is expired or having issues.
- If the application authentication is using OAuth access the timing of the calls are not being authenticated by the user in a timely manner.
- The login credentials are incorrect or the access granted is not appropriately configured
Resolution / Try
- Make an updated based on correcting one of the root cause issues
- Ensure you have followed the instructions in our NetSuite SuiteAnalytics Setup Guide