DLHDLH.io Documentation
ApplicationsServiceNow

Setup Steps

DLH.io Setup Guide for ServiceNow

Connector Pre-Requisites

Connecting to ServiceNow, you need to make sure that:

  • You or the user configuring ServiceNow has administrative access to the cloud based application.

Instructions (Basic Connection Setup)

DLH.io securely connects to your ServiceNow system. Using the form in the DLH.io portal after selecting this source connector, please complete the following basic steps:

Using the form please complete the following basic steps:

  1. Enter a Name or Alias for this connection, in the 'Name/Alias' field, that is unique from other connectors.
  2. Enter in the 'Target Schema Prefix' field, a name that will be unique in your target cloud warehouse destination database where you wish to land the data.
  3. Enter the 'Host URL' for this ServiceNow API integration
  4. Enter the 'Company Id' for this ServiceNow API integration
  5. Enter the 'Public Key' for this ServiceNow API integration
  6. Enter the 'Private Key' credential for this ServiceNow API integration
  7. Click the Authorize Your Account button which will save the connection.

What is my ServiceNow Manage hosted?

The easiest way to determine this is by looking at the URL you use to access ServiceNow.

  1. Connect to your ServiceNow accpimt and login
  2. After you've logged in and are in the app, look at the URL and write it down.

What if I can't find the URL?

You can also look within the ServiceNow System module here which will show your URL is the format of connect.<companyname>.com

Generate API Keys

In order to establish a secure connection to ServiceNow a set of API keys need to be created in ServiceNow.

Create an API Account

  1. In ServiceNow Manage, go to System > Members
  2. Select the 'API Members' tab
  3. Click + to add an account
  4. Enter “DLH.io” in the Member ID field
  5. Enter “DLH.io” in the Member Name field
  6. Enter "onboarding.support@DLH.io" in the Email field
  7. Set the Department field to Admin or similar
  8. Set Name field
  9. Set Default Territory field
  10. Click Save

Create a public and private API Key

  1. Select the API Keys Tab
  2. Click + to add a new set of keys
  3. Enter DLH.io
  4. Click save and capture the keys. The Private Key is only available one time so save this key!
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Page Contents

Connector Pre-RequisitesInstructions (Basic Connection Setup)What is my ServiceNow Manage hosted?What if I can't find the URL?Generate API KeysOther Information and Links